Why Choose EarthBend
Cloud Contact Center?
EarthBend has strategically partnered with Enghouse Interactive to deliver the Community Cloud portfolio of contact center solutions. At its core, Community Cloud offers a multi-tenant, carrier-grade, omni-channel cloud contact center platform with a complete array of the most in-demand features and functionality today’s organizations are seeking.
Powered by Enghouse Interactive’s award-winning Contact Center Service Provider (CCSP) solution and residing within EarthBend’s state-of-the-art data center facilities, Community Cloud is a fully-integrated portfolio of industry-leading cloud contact center and voice solutions.
EarthBend has combined and leveraged the unique strengths of a coalition of select technology partners, including software developers and managed cloud and infrastructure providers, as well as contact center consultants and subject matter experts.
Community Cloud empowers VARs and MSPs to deliver cloud contact center solutions, enhancing their application portfolio and generating new revenue streams. Bring new contact centers online within days, enjoy a low total cost of ownership with true multi-tenant architecture, and offer prospective customers rich omni-channel features in a powerful and intuitive agent interface.
Deliver best-of-breed cloud-based contact center solutions that drive margin-rich recurring revenues.
Customize solutions with your brand, logo and identity, and maintain ownership of the customer relationship, empowering you to build your business, brand and customer loyalty.
Create new contact center revenue opportunities by offering differentiated omni-channel cloud contact center solutions.
Offer a “sticky” contact center application, attracting new logos and building customer loyalty.
Enable an OPEX business model that offers your customers scalability and flexibility in adding new channels, features and agents.
Capitalize on the widespread migration to cloud-based solutions with new offerings for customers without shifting your focus or spending.
Increase cross-sell opportunities for other applications such as unified communications as well as ancillary hardware purchases.
Enjoy differentiation in the market by offering full end-to-end services to your customers.
Propose a solution fit for all customers—SMB to enterprise, two agents or 2,000—and offering proven interoperability with leading UC and PBX platforms, including Avaya, Cisco, Mitel, NEC and more.
Sell confidently—EarthBend works hand in hand with our partners to provide comprehensive project management and sales support.
Cloud Contact Center Spending Is On the Rise.
Companies of all sizes must be able to rapidly respond to changing market conditions and customer demands. As a greater level of innovation comes from the more nimble cloud-based contact center infrastructure vendors, businesses will increasingly look to acquire solutions from these providers. The global cloud-based contact center market is expected to grow from USD 6.80 Billion in 2017 to USD 20.93 Billion by 2022.
Several key factors are contributing to the growth of the cloud-based contact center market, including:
A growing comfort level with cloud-based solutions
A need for more flexible contact center solutions
The increased reliability of cloud-based platforms
Traditional premises-based vendors executing/delivering poorly and over-charging, causing customers to look for alternatives
Advanced Contact Center
Features & Functionality.
With Enghouse Interactive’s CCSP solution at its core, Community Cloud delivers a multi-tenant, carrier-grade, omni-channel cloud contact center platform with a complete array of the most in-demand features and functionality today’s organizations are seeking.
- Omni-channel communications
- Preview, predictive and progressive dialing
- Sophisticated ACD routing, queuing and reporting
- Speech auto attendant
- Multi-modal IVR, including voice, email, SMS and mobile
- Intuitive web-based interfaces
- Omni-channel recording and quality management
- Real-time and historical reporting
- Advanced integration capabilities
Enghouse Interactive’s Rise to Challenger Status.
Gartner Names Enghouse Interactive a “Challenger” in the Contact Center Infrastructure Magic Quadrant.
As businesses worldwide move from voice-only call centers to omni-channel contact centers, they require a partner with the expertise to help them “future-proof” and migrate from legacy PBX systems to next generation UC platforms. Enghouse Interactive solutions allow organizations to grow in both size and capability, not only with industry-led feature enhancements, but also with the critical operational enablement provided by tight back office integration.
Enghouse believes its ascension in the Magic Quadrant reflects the breadth and depth of their modular solutions. Enghouse provides organizations of all sizes and on all voice platforms the flexibility to customize their contact center with the features and functionality best suited for their environment – whether delivered on-premises, in the cloud or in hybrid modalities.
A Solution Option for Every Business.
With Community Cloud, customers enjoy all the benefits of an advanced premises-based contact center technology platform delivered via a convenient, reliable and affordable cloud-based service. And, we make Community Cloud easy to purchase, with affordably priced solution bundles designed to meet the unique contact center requirements of any customer.
- ACD Functionality (skills-based routing and queueing)
- In/Outbound Voice Only
- Call Recording
- Supervisor Capabilities (silent, whisper and barge monitoring)
- Includes All Standard Package Features
- Omni-Channel (callback routing, chat and email)
- Third-Party Software Integration
- Screen Pop (silent, whisper and barge monitoring)
- Screen Recording
- Includes All Standard and Advanced Package Features
- Outbound Automated Dialer (manual, preview, predictive and progressive )
- Social Media (SMS / Twitter, Facebook, Twitter)
EarthBend can help organizations of any size to optimize contact center performance, reduce total cost of ownership and successfully migrate from legacy premises-based systems to the cloud. Schedule a demo with the EarthBend360 team by completing the following form.