Take Your Business Communications
to the Next Level.

EarthBend Elevate is a cloud-based unified communications and collaboration platform. It enables users to be more mobile, more productive and share ideas and content through a single system. Whether in the office or remote, Elevate seamlessly integrates all your communication tools – desktop phones, mobile phones, and computers – into one manageable solution oriented around each employee’s needs and work styles.

Enjoy increased productivity and collaboration.

EarthBend Elevate UC can make your employees more reachable, more professional, and more productive.

  • Allows user mobile devices to interact seamlessly with the corporate phone system.

  • Communicate and collaborate virtually anywhere, anytime, and on any device – creating a more flexible workforce.

  • Voicemail messages are transcribed to text and/or email, allowing for more efficient voicemail management.

  • HD video conferencing and screen sharing empowers collaboration in real time, eliminating the wasted time of back-and-forth emails.

  • File sharing and backup functionality ensures that important collaboration documents don’t get lost.

Lower your communication costs.

With the EarthBend Elevate UC platform, there is no phone system hardware to buy, install, manage, upgrade or replace.

  • Save up to 50% on your monthly phone bill when compared to traditional phone service.

  • Reduce your infrastructure and operating costs with no additional hardware to buy.

  • Voice and data is consolidated onto one network for centralized management.

  • Flat, per-user rate with unlimited domestic long distance and no extra or hidden fees, just set monthly costs

  • 100+ enterprise-grade calling features are included in the service for optimal functionality.

Simplified scaling and solution management.

EarthBend Elevate UC can easily scale to meet the changing needs of any business organization.

  • From small business to enterprise, you can order service according to the number of users; no guessing the number of lines needed.

  • Ordering services for additional users requires no technician or special expertise and can be easily completed online.

  • Conveniently manage service and features via our user-friendly Control Panel portal

Reliability you can count on.

EarthBend’s Elevate voice network is purpose-built for reliability, and can withstand severe weather, power outages, and surges in remote workers.

  • 99.999% financially-backed uptime SLA

  • East/West Coast redundant datacenters assures reliability and decreases latency

  • Stringent prequalification guidelines combined with proprietary network testing tools assure reliable connection and crystal-clear voice quality

Easy set up, management, and use of your phone system.

Get started quickly using your current phone number and preconfigured phones to connect to the internet in no time, no complex hardware required.

  • Your phones are delivered pre-configured to work seamlessly with the Elevate service.
  • Easy management and configuration of your phones from our simple web-based admin tool.
  • Experience a seamless transition with no disruption to your business during or after cutover.

  • We take care of porting all of the numbers from your current carrier, which is typically completed within 7 to 10 business days.

Easy set up, management, and use of your phone system.

Get started quickly using your current phone number and preconfigured phones to connect to the internet in no time, no complex hardware required.

  • Your phones are delivered pre-configured to work seamlessly with the Elevate service.
  • Easy management and configuration of your phones from our simple web-based admin tool.
  • Experience a seamless transition with no disruption to your business during or after cutover.

  • We take care of porting all of the numbers from your current carrier, which is typically completed within 7 to 10 business days.

The EarthBend
Elevate UC Platform

The EarthBend Elevate cloud-based UC platform helps employees to be more productive with phone calls, content sharing, meetings, and messages. Elevate eliminates the need for a traditional premises-based phone system, as it is delivered as a service via the internet. Features such as automated attendants, hunt groups, conferencing, and faxing are all handled by the Elevate cloud.

PHONE SYSTEM

PHONE SYSTEM

  • Cloud-based phone service with 90+ enterprise-grade calling features and excellent network call quality and uptime
  • System configuration and call reporting are managed from a single web-based portal
  • Protect your business and increase employee productivity with Spam Caller Protection

MOBILE

MOBILE

  • The Elevate Mobile App makes any smart phone an essential collaboration tool
  • Extend your business phone number and extension to your mobile phone
  • Place and receive calls, see who is available, chat with colleagues and manage voicemail—anytime, anywhere

DESKTOP

DESKTOP

  • The Elevate Desktop App empowers employees with the flexibility to communicate the way that works best for them
  • See who is available, chat with colleagues, place and receive calls, share screens, start video calls and share files—all from one application
  • Use desktop application to place and receive calls or as a call controller for your associated desk phone or as a soft phone from your PC or Mac®

VIDEO CONFERENCING

VIDEO CONFERENCING

  • Face to face meetings via HD video eliminate unnecessary travel and empower teams with remote members to be more productive
  • Establish a personal connection with customers and business partners, and improve internal communication between offices

SCREEN SHARE

SCREEN SHARE

  • The computer desktop can be shared in real-time, improving collaboration and speed of decision making
  • Viewers see desktop content via web browser in full HD. No downloads or browser extensions required

CONTACT CENTER

CONTACT CENTER

  • Provide exceptional customer interactions with customizable call flows
  • Voice, chat, and e-mail queues combine into a single omni-channel experience

TEAM CHAT

TEAM CHAT

  • Send and receive unlimited text messages across US, Canada, and Puerto Rico
  • Chat and SMS messages automatically synchronize across mobile and desktop apps
  • Chat and SMS messages are securely encrypted in transit and at rest
  • Sync contacts from popular third-party platforms (Office 365, Google, and more)

VOICEMAIL

VOICEMAIL

  • Elevate voicemail can be managed and accessed according to user needs. Listen and manage from the desktop phone, or through the mobile app
  • Transcribed voicemail messages can be delivered via email, or viewed on the mobile app
  • Voicemail can be received or forwarded as a downloadable email attachment

REMOTE OFFICE

REMOTE OFFICE

  • Elevate’s preconfigured phones can be plugged in to any location that has an internet connection
  • Remote desk phones work exactly the same way as they do in the office, with access to all the same features and functionality as everyone else in the company

PRESENCE INDICATOR

PRESENCE INDICATOR

  • Elevate’s desk phones and applications include presence – the ability to see whether your company contact is available, or busy on the phone
  • Desktop phones include a busy lamp field (BLF) in the LCD display that indicates presence
  • The desktop and mobile apps display presence information alongside each contact in the Active Directory

FILE BACKUP & COLLABORATION

FILE BACKUP & COLLABORATION

  • 2 GB per user of ShareSync® file storage included
  • Access files from desktops, laptops, smartphones, tablets, file servers, and the web
  • Full control over files, users, devices, and sharing activities
  • Real-time backup of all files, mobile photos, and videos
  • Point-in-time file restoration for quick recovery from ransomware and other types of data loss

FAX

FAX

  • WebFax is a “virtual” fax service that allows users to receive and manage faxes via the web or email
  • Transmits faxes directly from a Windows®-based PC
  • Senders simply dial the WebFax number from their fax machine, as they normally would

Elevate Delivers the Most Robust Range of Features.

The EarthBend Elevate UCaaS platform offer an incredibly rich array of feature functionality.  Not only do you receive all the enterprise calling functions you could ask for, but you also enjoy HD video conferencing and screen sharing, mobile apps and a softphone, simple call management, easy to use administrative tools, workplace file and data syncing, plus so much more!

Each User Receives:

  • Local phone number with unique extension
  • Unlimited local and domestic long distance calling
  • Inbound/Outbound Caller ID
  • Access to 90+ enterprise-grade features
  • WebFax
  • Voicemail box with transcription services
  • Ability to have up to five endpoints

  • Access to Elevate Mobile and Desktop Apps

  • Team Chat and Messaging
  • OnlineMeeting video conferencing and screen sharing (4 participants)

  • 2 GB per user ShareSync file share and backup

Each Account Receives:

  • Elevate Management Portal to customize top-level system features according to your organization’s needs
  • Customizable, rich hunt group reporting
  • Ability to enable/disable call recording
  • Auto Attendant with a direct inward dial phone number
  • Ability to configure hunt groups and robust call treatment for calls in queue
  • Configuration of phone display and line keys
  • Conferencing: 200 toll-free minutes per month

  • Active directory integration for easy configuration of users

  • Spam Caller Protection

Elevate Desktop App

The Elevate Desktop App brings essential collaboration tools together, making teamwork easier than ever.

  • See who is available, send team chats and text messages, place and receive calls, share screens, start video calls, and manage files.
  • All from ONE application. Available as a downloadable app for PC or Mac®.
  • Integrate tightly with leading business applications to streamline workflows and maximize employee efficiency.

Elevate Desktop App

The Elevate Desktop App brings essential collaboration tools together, making teamwork easier than ever.

  • See who is available, send team chats and text messages, place and receive calls, share screens, start video calls, and manage files.
  • All from ONE application. Available as a downloadable app for PC or Mac®.
  • Integrate tightly with leading business applications to streamline workflows and maximize employee efficiency.

Elevate Mobile App

The Elevate Mobile App enables a mobile device to become a communication endpoint for the Elevate service. The app empowers a user with the ability to make or receive calls through the corporate phone system.

  • Ability to field/manage multiple concurrent calls

  • Find Me/Follow Me, call transfer, call flip

  • Voicemail management and transcription

  • View/Manage call history.

  • Inbound/Outbound Caller ID

  • Enterprise and personal contact lists

  • Mobile Assistant – observes your calling patterns, calendar, and location to suggest personalized call routing rules

Elevate Mobile App

This powerful mobile application transforms your phone into an essential collaboration tool, making teamwork on-the-go easier than ever. See who is available, send and receive chats and texts, place calls, view voicemails and more–anytime, anywhere.

  • See who is available, send team chats and text messages, place and receive calls, share screens, start video calls, and manage files.
  • All from ONE application. Available as a downloadable app for PC or Mac®.
  • Integrate tightly with leading business applications to streamline workflows and maximize employee efficiency.

  • Ability to field/manage multiple concurrent calls

  • Find Me/Follow Me, call transfer, call flip

  • Voicemail management and transcription

  • View/Manage call history.

  • Inbound/Outbound Caller ID

  • Enterprise and personal contact lists

  • Mobile Assistant – observes your calling patterns, calendar, and location to suggest personalized call routing rules

Elevate OnlineMeeting

The EarthBend Elevate platform includes OnlineMeeting, an easy-to-use, secure, and reliable video collaboration tool.

  • HD videoconferencing eliminates unnecessary travel and empowers teams with remote members to be more productive.

  • Via screen sharing functionality, the computer desktop can be shared with team members in real-time, improving collaboration and speed of decision making.

  • Includes a conference dial-in number, and custom URLs for meetings.

Elevate OnlineMeeting

The EarthBend360 Elevate platform includes OnlineMeeting, an easy-to-use, secure, and reliable video collaboration tool.

  • HD videoconferencing eliminates unnecessary travel and empowers teams with remote members to be more productive.

  • Via screen sharing functionality, the computer desktop can be shared with team members in real-time, improving collaboration and speed of decision making.

  • Includes a conference dial-in number, and custom URLs for meetings.

Elevate Contact Center Express

Included with Elevate UC, Elevate Contact Center Express provides a basic suite of call handling and routing features combined with seamless integration into mainstream CRM applications. Designed to deliver consistently positive customer experiences and to empower your customer care, sales, and service teams.

  • Built for Small Teams: An inbound contact center solution for small businesses and small teams, Elevate Express combines call handling and routing features, with seamless integration into mainstream CRM applications. Requires no CAPEX or training costs; low monthly per user cost.

  • Improve Customer Satisfaction: Smart queuing technology lets customers know how long they’ll have to wait for an agent and where they are in line. Supervisors simply use their Desktop App to listen in, coach, or join ongoing calls to assist agents get quicker customer resolutions.

  • Increase Employee Productivity: Advanced call analytics help businesses visualize performance gaps and eliminate roadblocks to superior service within the call center.

  • Easy to Use & Quick Deployment: Contact Center Express users can be deployed in minutes, not days, weeks, or months. Agents and supervisors are up and running quickly. Controls are integrated right into the Elevate UC Desktop App.

Elevate Contact Center Express

Included with Elevate UC, Elevate Contact Center Express provides a basic suite of call handling and routing features combined with seamless integration into mainstream CRM applications. Designed to deliver consistently positive customer experiences and to empower your customer care, sales, and service teams.

  • Built for Small Teams: An inbound contact center solution for small businesses and small teams, Elevate Express combines call handling and routing features, with seamless integration into mainstream CRM applications. Requires no CAPEX or training costs; low monthly per user cost.

  • Improve Customer Satisfaction: Smart queuing technology lets customers know how long they’ll have to wait for an agent and where they are in line. Supervisors simply use their Desktop App to listen in, coach, or join ongoing calls to assist agents get quicker customer resolutions.

  • Increase Employee Productivity: Advanced call analytics help businesses visualize performance gaps and eliminate roadblocks to superior service within the call center.

  • Easy to Use & Quick Deployment: Contact Center Express users can be deployed in minutes, not days, weeks, or months. Agents and supervisors are up and running quickly. Controls are integrated right into the Elevate UC Desktop App.

Elevate ShareSync

EarthBend’s ShareSync is the easy-to-use, convenient tool you can rely on to share, manage, and protect all of your files. ShareSync combines the usefulness of backup and file sharing into a single solution, meeting the file management and collaboration needs of virtually any organization.

  • Easily save, synchronize, and access the most current versions of files from any device, with unlimited versioning.
  • Restore in real-time files stored in the cloud, on desktops, mobile devices, and more.
  • Reduce downtime from ransomware with built-in anti-malware and antivirus protection from Bitdefender.

Connect the power of the Elevate platform to your everyday business applications.

Elevate Extend – Simplifying and Streamlining Productivity

Elevate Extend is an integrations platform that connects powerful voice, chat, video conferencing, and contact center functionalities into everyday business applications like Google®, Microsoft®, Salesforce® and more – driving higher productivity and increasing customer retention without incurring burdensome costs. Our integrations are easy to use and easy to deploy, with no heavy training or implementation costs required.

Elevate integrates with the productivity, CRM, and helpdesk management applications you use today, enabling your organization to:

  • Place calls to contacts directly from popular branded business applications

  • Access customer records on incoming calls with screen pops

  • Take notes and log call details while on active calls

  • Start virtual meetings from business applications with just one click
  • And much more!
Elevate Extend Video

Request a Demo

EarthBend can help any organization take their business communications to the next level with our Elevate cloud-based phone system.  To request a demo and to learn how Elevate can benefit your operations, please complete this form and one of our team members will contact you.

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    EarthBend can help any size organization optimize business communications and contact center performance, reduce total cost of ownership and successfully migrate from legacy premises-based systems to the cloud. Contact us today to learn how we can help your business.